Privacy policy

Last updated: 16 September 2026

At Vakoshi, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit or purchase from our website.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect the following information:

Information you provide to us

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Information you provide when contacting customer support
  • Other information you voluntarily provide to us

Payment information

Payments made through our website may be processed by third-party payment service providers. Vakoshi does not ordinarily receive or store your complete payment card details.

Payment information is handled by the relevant payment provider according to its own privacy and security practices.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Operating system
  • Pages viewed and interactions with our website
  • Referring website or source
  • Approximate usage and activity information

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use personal information for the following purposes:

  • To process and fulfil your orders
  • To process payments and transactions
  • To provide order confirmations and shipping updates
  • To handle returns, exchanges and customer support requests
  • To communicate with you regarding your orders or enquiries
  • To maintain, operate and improve our website and services
  • To understand how visitors use our website
  • To detect, prevent and address fraud, misuse or security issues
  • To comply with applicable legal and regulatory requirements
  • To send promotional or marketing communications where permitted and, where required, with your consent

We process personal information only for legitimate purposes connected with operating Vakoshi and providing our products and services.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Provide essential website functionality
  • Remember preferences
  • Understand website usage
  • Improve website performance and user experience
  • Support payment, analytics and other website functionality

Some cookies may be placed by third-party service providers that help us operate our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. How We Share Your Information

Vakoshi does not sell personal data to third parties for their independent marketing purposes.

We may share relevant personal information with trusted service providers where necessary to operate our business and provide our services. These may include:

  • Payment service providers
  • Shipping and logistics providers
  • Website and hosting providers
  • Technology and analytics providers
  • Customer support and communication providers
  • Professional advisers where necessary
  • Government authorities or other parties where required by applicable law

We share only information reasonably necessary for the relevant purpose.

5. Order and Delivery Information

When you place an order with Vakoshi, we may share relevant information such as your name, phone number and delivery address with shipping and logistics partners so that your order can be delivered.

Relevant information may also be shared with payment service providers where necessary to process your transaction.

6. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address or other contact information to send updates about Vakoshi, products, collections, offers or other brand-related communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, including order confirmations, shipping updates and important service messages, may still be sent where necessary to fulfil your order or provide our services.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining transaction and business records, resolving disputes and complying with applicable legal obligations.

When personal information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal or operational requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

9. Third-Party Services and Links

Our website may use third-party services and may contain links to third-party websites.

These third parties operate under their own privacy policies and terms. Vakoshi is not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

10. Your Privacy Rights and Choices

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to or correction of certain information, request deletion where applicable, withdraw consent where processing is based on consent, and exercise other rights available under applicable data-protection law.

You may contact us using the details provided below to make a privacy-related request.

We may take reasonable steps to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

When we make changes, the updated version will be published on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have a concern regarding the handling of your personal information, please contact us at:

Email: support@vakoshi.com

We will review and respond to privacy-related requests in accordance with applicable law.