Terms of service

Last updated: 18 September 2026

Welcome to Vakoshi. These Terms & Conditions govern your access to and use of vakoshi.com, including the purchase of products available through the website.

By accessing or using the website, creating an account, or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refund Policy.

Please read these Terms carefully before using the website or placing an order.

1. About Vakoshi

Vakoshi is an online fashion and lifestyle brand offering apparel and related products through its website.

For the purposes of these Terms, “Vakoshi,” “we,” “us,” or “our” refers to the entity operating the Vakoshi website, and “you” or “your” refers to any person accessing the website or purchasing products from us.

Legal name: Vakoshi

Website: vakoshi.com

Customer support: support@vakoshi.com

2. Use of the Website

You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for any unlawful, fraudulent, or unauthorized purpose.
Attempt to gain unauthorized access to the website, its systems, or another person's account.
Interfere with the security, operation, or availability of the website.
Copy, reproduce, modify, distribute, or commercially exploit website content without our prior written permission.
Use automated systems to access or collect website content in a manner that could interfere with the website.
Submit false, misleading, or unauthorized information.
Misuse another person's personal information or account.

We may restrict or suspend access to the website where reasonably necessary to protect the website, our customers, our business, or to comply with applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, prices, and other information displayed on the website are accurate.

However:

Colours may appear slightly different depending on your device or screen settings.
Product measurements may have minor manufacturing variations.
Product availability may change from time to time.
Product images may include styling or presentation elements that are not included with the product.
We may correct genuine errors in product information, pricing, or availability.

Minor variations in appearance, colour, measurements, or finish that do not materially affect the product do not constitute a defect.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution in accordance with applicable law and our policies.

5. Orders and Order Acceptance

When you place an order through the website, you are submitting an order to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

We may cancel or decline an order in circumstances including:

Product unavailability.
Genuine errors in product or pricing information.
Suspected fraudulent, unauthorized, or unlawful transactions.
Incomplete or incorrect delivery information.
Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable resolution will be handled in accordance with our Returns & Refund Policy and applicable law.

6. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes and shipping charges, where applicable, will be displayed during checkout or communicated before completion of the order.

Payments are processed through third-party payment service providers. Vakoshi does not ordinarily store complete payment card details.

You agree to provide accurate and complete information required to process your order and payment.

We reserve the right to correct genuine pricing or listing errors. Where an error materially affects an order, we will provide an appropriate resolution in accordance with applicable law.

7. Order Cancellation and Changes

Order cancellations and changes are subject to our Returns & Refund Policy.

Where cancellation or modification is permitted, the request must be made within the timeframe specified in that policy.

Once an order has entered production or has been dispatched, cancellation or modification may no longer be possible.

Please refer to our Returns & Refund Policy for complete conditions.

8. Shipping and Delivery

Orders are processed and dispatched in accordance with our Shipping & Delivery Policy.

Delivery estimates may vary depending on location, serviceability, courier operations, public holidays, weather, order volumes, and circumstances beyond our reasonable control.

For information regarding order processing, dispatch, tracking, delivery, and delays, please refer to our Shipping & Delivery Policy.

9. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, store credit, and other eligible resolutions are governed by our Returns & Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded or restricted.

10. Customer Accounts

Where customer accounts or sign-in features are available, you are responsible for maintaining the security of your account credentials and for activities carried out through your account.

You agree to provide accurate information when creating or using an account.

If you believe your account has been accessed without authorization, please contact support@vakoshi.com.

11. Intellectual Property

Unless otherwise stated, the Vakoshi name and branding, logos, product photographs, graphics, illustrations, designs, text, website layout, visual elements, and other website content are owned by or licensed to Vakoshi and are protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes in connection with shopping on Vakoshi.

You may not reproduce, modify, distribute, publicly display, sell, commercially exploit, or otherwise use Vakoshi's intellectual property without prior written permission.

12. Third-Party Services and Links

The website may use third-party services including payment providers, shipping and logistics providers, analytics services, authentication services, hosting providers, and other technology providers.

The website may also contain links to third-party websites.

Third-party services and websites are governed by their own terms and policies. Vakoshi is not responsible for the content, availability, security, or policies of third-party websites or services, except where liability cannot lawfully be excluded.

13. Promotions and Discounts

Vakoshi may offer promotional codes, discounts, or other promotional offers from time to time.

Each promotion may have additional conditions, including validity periods, product exclusions, minimum order values, or other requirements.

Unless expressly stated otherwise, promotional offers cannot be combined and cannot be exchanged for cash.

The exchange eligibility of discounted or promotional products will be as specified in our Returns & Refund Policy.

14. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

The website may occasionally be unavailable because of maintenance, updates, technical issues, security measures, or circumstances beyond our reasonable control.

15. Disclaimer

We make reasonable efforts to maintain accurate and current information on the website.

However, to the extent permitted by applicable law, we do not guarantee that every piece of information will always be complete, current, uninterrupted, or free from errors.

Nothing in these Terms limits any consumer rights or statutory protections that cannot lawfully be excluded or restricted.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Vakoshi will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

This limitation does not apply where liability cannot lawfully be excluded or limited.

Nothing in these Terms is intended to deprive a consumer of any rights or remedies available under applicable consumer protection laws.

17. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold Vakoshi and its personnel harmless from claims, losses, liabilities, damages, and reasonable costs arising directly from:

Your unlawful use of the website.
Your material breach of these Terms.
Your violation of another person's rights.
Your fraudulent or unauthorized use of the website or services.

This clause does not apply to the extent that a claim arises from Vakoshi's own unlawful conduct or negligence.

18. Force Majeure

Vakoshi will not be responsible for delays or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, extreme weather, fire, flood, epidemics or pandemics, strikes, transportation disruptions, government actions, internet or infrastructure failures, courier disruptions, or other events beyond our reasonable control.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdiction available to a consumer, disputes arising in connection with these Terms or your use of the website will be subject to the jurisdiction of the courts having appropriate jurisdiction over Gurgaon, Haryana.