Refund policy

Last updated: 17 September 2026

At Vakoshi, we want you to choose your size carefully and make an informed purchase. As our products are made to order, we follow a limited exchange policy and do not offer refunds for change-of-mind or incorrect size selection.

Please read the following policy before placing your order.

1. Refund Policy

Vakoshi does not offer refunds to the original payment method for change-of-mind, size-related or other discretionary requests.

Where a refund-related resolution is approved under this policy, store credit in the form of a coupon code may be issued. Store credit will be:

Valid for 30 days from the date of issue
Redeemable only on the official Vakoshi website
Non-transferable
Not redeemable for cash

Store credit may be provided in situations including:

Product lost in transit
Product damaged during shipping, subject to verification

For damaged-in-transit claims, an unboxing video is required.

2. Order Cancellation & Modification

Orders may be cancelled only before they are processed for production and dispatch.

If you wish to cancel an order or request a change to the:

Size
Product
Delivery address
Other order details

please contact us at support@vakoshi.com within 2 hours of placing your order.

We will make reasonable efforts to accommodate requests received within this period, but changes cannot be guaranteed once production or fulfilment has begun.

Once an order has been processed or dispatched, it cannot be cancelled or modified.

For eligible prepaid order cancellations, the applicable resolution will be provided as store credit rather than a refund to the original payment method, subject to this policy and applicable law.

3. Size Exchange Policy

We offer one exchange per order for size-related requests.

Exchange requests must be submitted within 48 hours of delivery.

To request an exchange:

Contact support@vakoshi.com
Provide your order number
Provide clear photographs of the product with the original tags attached
The product must be unused and unwashed
The product must be in its original condition and packaging
All original tags must remain intact

A ₹250 exchange fee applies and covers reverse pickup and delivery of the replacement product.

The exchange process may take approximately 6–7 working days after the exchange request has been approved and the reverse pickup has been completed.

The replacement product will be dispatched after the returned product has been received and approved.

4. Exchange Eligibility

Size exchanges are subject to the following conditions:

Only one size exchange is permitted per order.
The requested size must be available at the time the exchange request is approved.
Products purchased during sales, discounts or promotional offers are not eligible for exchange.
Products that have been worn, washed, altered, damaged or returned without their original tags will not be accepted.
We do not provide store credit as an alternative to a size exchange unless the requested size becomes unavailable as described below.

If the requested size becomes unavailable during the exchange process, Vakoshi may offer:

An alternative product of comparable value, or
Store credit in the form of a coupon code valid for 30 days.

No refund to the original payment method will be provided.

5. Non-Serviceable Areas

If reverse pickup is not available at your location, you may be required to ship the product to us yourself.

In such cases:

The ₹250 exchange fee will not apply.
The customer is responsible for the return shipping cost.
Shipping costs paid by the customer are non-refundable.

We will provide the relevant return instructions after your exchange request has been reviewed and approved.

6. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us at support@vakoshi.com as soon as possible.

For damaged or incorrect product claims, we require an unboxing video for verification.

The video should clearly show:

The sealed package before opening
The complete unboxing process
The product received
The damage, defect or discrepancy clearly visible

Please also provide your order number and clear photographs where appropriate.

Claims that do not include the required evidence may not be accepted.

However, nothing in this policy is intended to limit any rights or remedies available to you under applicable law.

7. Products Not Eligible for Exchange

An exchange will not be accepted where the product:

Has been worn or washed
Has been altered or modified
Has stains, marks, odour or other signs of use
Has been damaged after delivery
Is missing original tags
Is missing required original packaging
Is submitted after the applicable exchange period
Was purchased during a sale, discount or promotional offer

8. Delivery Delays

Vakoshi is not responsible for delays caused by circumstances outside our reasonable control, including courier operations, weather conditions, public holidays, high order volumes or other operational disruptions.

If your order is significantly delayed or lost in transit, please contact support@vakoshi.com so that we can review the shipment and assist you.

9. Size Selection

Please review the size chart carefully before placing your order.

As size exchanges are limited to one exchange per order, we strongly recommend checking the measurements and selecting your size carefully before completing your purchase.